Support Policy Page

1. Customer Support Channels

Support is available via:

• CRM System: Raise tickets at crm.tosaos.com.
• Email Support: Automated invoices and transaction confirmations.
• Live Chat & Call Support (for select plans).

2. Response Time & Resolution

• Queries are addressed within 48 hours on business days.
• Payments, orders, and technical issues are prioritized.

3. Scope of Support

Includes:

• Account setup and wallet recharge assistance.
• Help with product listing and sales optimization.
• Guidance on advertising and order fulfillment.

Support for third-party marketplaces (Amazon, Flipkart, eBay, etc.) is limited.